Easy to attach to my bike, my small Yeti fits perfectly in it.
Returns and Cancellations Policy
Bike Order Changes or Cancellations
Due to the speed at which we process bike orders, you must edit or cancel your bike order within 24 hours of placing the order. Size changes are subject to Customer Service approval and availability. Please make your selections carefully and reach out to our Customer Service Team for guidance to ensure you are choosing the right bike.
If you request to change your order after 24 hours of placing the order, your bike order will need to be re-allocated and will be given a later estimated time of arrival. Once your bike order is shipped, we are unable to modify the items in your order.
Accessory, Merchandise, and Parts Cancellations
If you need to make any changes to your accessory, merchandise, or parts order or cancel your order entirely, you must do so within 24 hours of placing the order. Accessory, merchandise, or parts order changes are subject to Customer Service approval and availability. Once your accessory, merchandise, or parts order is shipped, we are unable to modify the items in your order.
Address Changes
If you need to change the shipping address for a bike, accessories, merchandise or parts delivery, please contact our Customer Service Team within 24 hours of placing the order. Delivery Address changes must be approved by our Customer Service Team and are subject to additional rerouting fees.
Our Customer Service Team cannot change the orders billing address once the order is placed.
Storage and re-delivery Fees
All bike orders are delivered by a 3rd party carrier. If you are not home at your scheduled time, miss your delivery window, or need to push back your delivery date after your bike has already shipped; additional charges will be applied before your bike can be delivered. The customer will be responsible and invoiced for any additional charges applied to the shipment.
Preorders and Backorders
You will need to contact our Customer Service Team for further assistance concerning pre-orders or backorders.
Bike Returns and Refunds
While our goal is to ensure that every Ford Bike owner falls in love with their bike as soon as you open the box, we understand that sometimes our customers may need to return their order. We want to make this process as streamlined and transparent as possible.
Bikes can be returned within 14 days of delivery once approved by our Customer Service Team. All bikes for return must be in their original box, packaged as received, in new condition, unaltered, undamaged, and unused with no more than 0.5 miles. There are no exceptions. Proof of unused items and mileage must be verified with photos and submitted to our Customer Service Team within 14 days of delivery. The customer is responsible for all return shipping cost.
If non-warrantied bikes are returned after 14 days of receiving the order a 15% re-stocking fee will be applied to the customers refund, and the customer is responsible for all return shipping cost.
If your bike is shipped and arrives damaged, please contact our Customer Service Team within 3 working days of delivery. Please note that any damage caused by your carrier is not covered under warranty. A claim must be filed by the customer with their carrier to recover any cost for the damaged product. It is recommended the customer:
- Document any damage to the box or product with photos, and documentation.
- Have the driver make note of any damages to the box or product on the Bill of Lading (BOL).
- Refuse the shipment entirely if there is noticeable damage to the box or product.
- Contact the carrier immediately to file a claim.
- Contact our Customer Service Team within 3 working days of delivery.
Bike Returns Shipments
| Warranty or Non-Warranty Shipments | Responsible Party |
| Warranty shipments | Covered by Ford Bikes. |
| Warranty shipments within 14 days | Covered by Ford Bikes. |
| Non-warranty shipments within 14 days | Covered by customer. |
| Warranty shipments after 14 days | Covered by Ford Bikes. |
| Non warranty shipments after 14 days | Covered by customer. |
| Warranty exchange shipments | Covered by Ford Bikes. |
| Non-warranty exchange shipments | Covered by customer. |
Customers should not create their own return labels or ship a return without Customer Service approval. If the return is approved, our Customer Service Team will provide customers with shipping invoices if applicable, shipping labels, and shipping instructions.
Once Ford Bikes receives the retuned Goods, we will then inspect and confirm compliance with our returns policies and proceed to issue a refund. If your item is returned to us in unacceptable condition: including damaged frame, missing, dirty or worn components, used drivetrain components, scuffs and signs of use, ridden or subjected to adverse weather, poor or incomplete packaging, your item will be returned to you and considered a final sale and non-returnable. Additional charges may apply.
Purchases from Dealerships or Retailers
Any Goods purchased from a Ford dealership (showroom) or retailer are not eligible for returns online or directly to the manufacturer and must be returned where purchased.
Custom Orders and Product Customizations
Custom Orders for Goods that have been altered in any way for the Consumer at their request as well as the Goods that have been altered by the consumer directly during the ownership are not eligible for cancellation/return and refund.
Battery Returns
Only after lithium-ion batteries that are determined non-repairable our Customer Service Team, or an approved lithium-ion battery service center, will the battery be replaced. It will then be determined what to do with the defective lithium-ion battery.
Accessory, and Replacement Part Returns
If you need to make any changes to your accessory, merchandise, or parts order or cancel your order entirely, you must do so within 24 hours of placing the order. Accessory, merchandise, or parts order changes are subject to Customer Service approval and availability. Once your accessory, merchandise, or parts order is shipped, we are unable to modify the items in your order. Customers are responsible for all non-warranty exchange shipping costs.
For returns or exchanges, please contact our Customer Service Team.
Ford dealership (showroom) purchases are not eligible for online returns and must be returned to the dealership.
Refunds
Ford Bikes can only process refunds to the original form of payment. If your original form of payment is no longer available, please contact our Customer Service Team for an ARN number to be provided by yourself to your banking institution for fund re-routing to your new account. Refund processing times vary and can take up to 14 days, depending on your financial institution, but are not guaranteed.
Affirm Refunds
Refund processing times vary and can take up to 14 days, depending on your financial institution, but are not guaranteed. To check your refund status, check your Affirm account and your original form of payment method. If 14 days have passed and you are still missing your refund, please contact Affirm for further support.
FAQs
Please carefully read the above Return policy, if eligible please contact our Customer Support Team with your Order Number, item(s) being returned, reason, and supporting photographs. A member of our Customer Service Team will be in touch within 1-2 business days to assist.
Items ineligible for return:
- The item was not purchased from https://ford-bikes.com/
- It has been more than 14 days since delivery
- The item has been used
- The item is not in new condition
- The item was marked "final sale"
- The item was damaged by improper use or accident
We know that sometimes a ride is what it takes to know if a bike is suitable. However, to be eligible for a full refund, the bicycle and its accessories be returned within 14 days of delivery. All bikes for return must be in their original box, packaged as received, in new condition, unaltered, undamaged, and unused with no more than 0.5 miles.
All exchanges are subject to Ford Bikes approval and returns policy. please contact our Customer Service Team with your Order Number, item(s) you would like to exchange, reason and supporting photographs. A member of our support team will be in touch within 1-2 business days to assist. Customers are responsible for all non-warranty exchange shipping costs.
Please refer to our Warranty policy. If you believe that your situation is eligible, please contact our Customer Service Team with your Order Number, item(s) details, brief explanation of the issue and supporting photographs. A member of our support team will be in touch within 1-2 business days to assist.
Ford Dealership (showroom) purchases are not eligible for online returns and must be returned to the dealership.
Customer Reviews
Overall rating: 4.7 / 5 from 45 reviews.
The Ford helmet looks and feels awesome!
Added a Ford sticker to the front. This is the way the helmet should have come. It is supposed to be a Ford Helmet so it should have some branding. I love the helmet and feel much safer with the turn signals and being more visible. I also purchased the visor that goes with it and the back pack by Unit 1. I highly recommend this piece of gear. Bronco Man
Well crafted and paint matches my GT so happy to have it!
I love the bike, I'm just happy that I never received my free E-helmet.
Very high quality bike! I like that it matches my Bronco! Electric motor power application is very smooth and seamless with pedaling. The dash screen is great, and I really like all of the Ford touches all over the bike. Very happy with my purchase!
Bike looks great, real high quality… runs great
Great ride and the handling is excellent. Color is outstanding and the battery life is fantastic. Only negatives are the seat is horribly uncomfortable, but that was fairly easily corrected with a comfy topper, I deeply wish it came with a kickstand, and the assembly instructions would have been nearly impossible without a mechanic for a husband.
Great electric bike! Very beautiful and easy to ride!
Very easy to put together not instructions needed, looks way better in person very nice materials and finish. The electric assistance is perfect and very responsive. Can’t wait for spring to start riding it daily.
Nice stylish bike with the drive modes as well when not pedaling. Seat is comfortable. CS did a a good job of sending the missing parts from the original pkg as well quickly . This bike will get up and go. Wish a bronco would appear after the ford logo at the intro b4 it goes to the speedometer That is similar to the SUV bronco version . But it’s still cool. It s definitely one of the better e bikes on the market.
Really enjoy the bike. It has plenty of power, is smooth to ride, and has good range. The only disadvantage is that it does not have an adjustable seat so it is a little awkward to peddle. I am 6 foot and if I sit and peddle, I am unable to extend my leg completely.
The bike is great, easy to set up. The ride is amazing! Just waiting to receive the helmet. I tried to order a fender and a water bottle holder, but they are not in stock. I wish the customer service was as good as the bike.
Excellent customer service! I would buy another one 🥰. I will. The durability awesome! Thank you!
Good charger. Just don’t get water on them
Great. Thanks!
Great tech and solid helmet!
Helmet is very nice and the remote features are a big plus. Delivery time was extremely longer than expected , so that took away from the experience as I was given multiple dates when to expect delivery and all come and went with any apology for the reccuring delays.
It’s been over 4 months and still haven’t received my full order. I have reached out to customer service several time . Aside from false promises and no actual shipping date this has been truly disappointing experience.
My helmet never arrived, but you emailed for a review, so 1-star.
I’m really happy with the bike. It rides and handles well. Delivery was faster than anticipated and assembly was very easy. It’s a great companion to my Mustang.
An amazing work of art that represents Ford Mustang heritage. Fit, finish, quality of components, are all top notch. The performance of the bike is superb, checks all the boxes for a great electric rear hub drive. I absolutely love the "Race Red" color. I haven't received my Smart Helmet yet, but looking forward to incorporating it into this amazing machine. I am a Ford Mustang loyalist! This electric Mustang Mach E bicycle will compliment my electric 2025 Mustang Mach E - GT Rally and my gas 2008 Shelby GT 500.
Love it is am.so happy
Really like the bike and the fact it matches my Bronco. I wish it came with directions For the reflectors. Also I'm still waiting on helmet. Thank you, Mike
Great experience and Great bike!
The Ford Mustang EBIKE is an Excellent ride and I am enjoying every second.
Very cool! Don't think I've seen an E-bike like this one before!
Great Bike, built Ford tough
great bike a little heavy
The bike has arrived but I have been traveling so much I have not had the time to put it together. Looking forward to getting that completed ASAP. I want to test ride it soon.
Ford Bronco e-bike race red matches my Bronco. Rides great, smooth shifting and fast. Difficult finding a hitch rack that holds bike and tilts down to allow access to rear cargo area.
Hi , I love the bike . They said they would send the helmet, but it has not arrived yet. Also when I ordered on the website , it said $1000.00 off the price if you own a ford, and I checked the box off ,and it did not apply the deduction. It was to be $3,000 but it charged me $4,000. I was at the ford dealership in Moreno Vally and the guy said I was on the right website so not sure why the bike was not $1,000 off as stated on the website. I hope you can honor this for me . I did take snapshots of it saying 1,000 off the price. Next week I will take the bike on a run. Thank you
Perfect color match to the Bronco's Cactus Grey. This bike basically looks and feels like an off road motorcross bike. Turns heads and gets questions everywhere. So far great experience. If had to pick something to improve, would ask for more adjustability or frame size options to better fit smaller riders. Universal frame size fit may be tougher for true enthusiasts to get used to.
I would suggest a kick stand and mirrors on future models. Otherwise a great bike.
Great bike! Awesome looks and rides smooth and fast.
These Ford bikes are nice highend products. Wish the Bronco seat was a little more comfortable. They look and ride great. My Bronco bike matches my Bronco perfectly.
I am disappointed that it took so long for the bike to get here, and I STILL have not received my helmet. I ordered the bike almost four weeks ago.
I wish the seat was adjustable but other than that, it's a great bike. Assembly was easy and it's a joy to ride.
Great
Delivery was on time. Assembly was not difficult but you do need a torque wrench. There were reflectors and some other parts with no instructions as to where they went on the bike